Resident Services

Resident Services management (RSM) is provided by Estate Management. 

Location: Estate Management office on the lower ground floor at 45 Bowman Street (Distillery building).
Hours: 8:00am to 4:30pm Monday to Friday (except public holidays).
Phone: 02 8565 9400
Email: rsm@jacksonslanding.org.au

For urgent inquiries on Saturday, Sunday and public holidays, please see Security at the Gatehouse – 58B Bowman Street.

RSM work includes:

• Taking tennis court bookings – especially non-resident bookings as they require payment (keys for tennis court bookings are available from Security)
• Booking of moves and deliveries including any payment of bond, guard fee, etc
• Station reservations – emailing confirmations and assisting Security with pre-inspections, taking payment of bond, etc
• Approving applications for Security fobs and air keys, including taking payment
• Taking payment via EFTPOS for all fees related to Station bookings, move deposit bonds, ad hoc guard bookings, fobs and air keys, non-resident tennis bookings, etc.
• Weekly Station inspections
• Account reconciliations
• Reporting urgent repairs and maintenance issues to Estate Management
• Attending meetings with CA and Security and Assets Subcommittees to report on and implement day-to-day issues
• Providing reports for CA committee meetings.