How do I obtain a replacement swipe card/FOB/air key/remote?

To obtain a replacement, it is necessary to determine the card numbers you still possess. The card number is located in the top right hand side of the rectangular swipe cards and at the bottom of the swipe fobs.  Any lost fobs/air keys will be cancelled.  If you have trouble reading the number, please see the Security Gatehouse for assistance on 02 8565 9494.  Security are on site 24/7.

Email the RSM (Resident Services Manager) or phone her on 8565 9400 to arrange a replacement. From 1 January 2016, there is a charge $25 for a fob and $60 for an air key.  This can be paid by EFTPOS (credit card: Visa or Mastercard) at the Estate Management office on 45 Bowman Street (Monday to Friday 0830 to 1700, Saturday 0800 to 1300).

The purchase is recorded and a receipt issued. The unique electronic code of new fob and air key serial numbers are recorded.  The receipt date is the commencement of a 12 month warranty.  The warranty covers a defective device but it does not cover a damaged fob or air key.  A replacement for a defective device will be issued within the 12 month warranty period free of charge.

Owners will need to provide proof of address.

If you are living at Jacksons Landing for a short time, whether for 6 months or 2 years and are leasing your property via an agency, the landlord’s agency will need to arrange for the purchase of the lost air key and fob, on behalf of the owner.  Please note, it will be the lessee’s responsibility to coordinate the scanning of the remaining fobs to ascertain which fob has been lost so that that fob can be cancelled.

No issue of a fob or air key can occur until the remaining fobs/air keys have been scanned and identified.


Click here to download a copy of the FOB/AirKey Request Form