How do I obtain a replacement fob /air key (remote)?

Lost or damaged fobs/air keys will be cancelled and swipe cards will now be replaced by fobs.

If your garage air key is not working, the problem is often a flat battery. Please check the battery before applying for a replacement.

To obtain a replacement, it is necessary to determine the ID numbers of the keys that you still possess. These are located: On the face of the fobs (and older card swipes) and on the back of the garage air keys.

Note: If you cannot read the numbers, both RSM (Resident Services Management) and Security Gatehouse (24/7), have key readers.

Contact RSM to arrange a form for a replacement key (see the link below), or collect it from the Estate Management office on the corner of 45 Bowman Street (Monday to Friday 08:00 am to 4:30m pm). There is a charge of $25 for a fob and $60 for an air key.  This can be paid by Visa or Mastercard when you return the form to the RSM.

The purchase is recorded and a receipt issued. The unique electronic code of new fob and air key serial numbers are recorded.  The receipt date is the commencement of a 12 month warranty.  The warranty covers a defective device but it does not cover a damaged fob or air key.  A replacement for a defective device will be issued within the 12 month warranty period free of charge.

Applicants will need to provide proof of ID and address and permission to obtain any keys.

If you are renting your property via an agency, the agency will need to arrange for the purchase of the lost air key and fob, on behalf of the owner. Please note, it will be the tenant’s responsibility to coordinate the scanning of the remaining fobs to ascertain which fob has been lost so that that fob can be cancelled.

No issue of a fob or air key can occur until the remaining fobs/air keys have been scanned and identified and ALL sections of the application form have been completed.

Note: Most stratas have limits on the number of keys that can be issued to a unit. The RSM and Security can advise you of these limits. If you have been approved for additional fobs or air keys, please provide supporting documentation.


Click here to download a copy of the Fob and Air Key Request Form.

Click here to download a copy of the Fob/Air key Return Form.

Click here to download a copy of the key Control Policy.

Click here to download a copy of the Key Control Procedures.