To obtain a replacement, it is necessary to determine the card numbers you still possess. The card number is located in the top right hand side of the rectangular swipe cards and at the bottom of the access fobs. Any lost fobs/air keys will be cancelled. If you have trouble reading the number, please see the Security Gatehouse for assistance. Security are on site 24/7.
Email the RSM (Resident Services Manager) email@example.com to arrange a replacement. From 1 January 2016, there is a charge $25 for a fob and $60 for an air key. This can be paid by credit card: Visa or Mastercard at the Estate Management office on 45 Bowman Street (Monday to Friday 08:00 to 17:00, Saturday 08:00 to 12:00).
The purchase is recorded and a receipt issued. The unique electronic code of new fob and air key serial numbers are recorded. The receipt date is the commencement of a 12 month warranty. The warranty covers a defective device but it does not cover a damaged fob or air key. A replacement for a defective device will be issued within the 12 month warranty period free of charge.
Applicants will need to provide proof of address.
If you are renting your property via an agency, the agency will need to arrange for the purchase of the lost air key and fob, on behalf of the owner. Please note, it will be the tenant’s responsibility to coordinate the scanning of the remaining fobs to ascertain which fob has been lost so that that fob can be cancelled.
No issue of a fob or air key can occur until the remaining fobs/air keys have been scanned and identified.
Click here to download a copy of the FOB/AirKey Request Form