Resident Services Manager

Resident Services Manager

Agnieszka David, call her Agi, joined the Jacksons Landing team in January 2017.

She grew up in Poland and started her customer service experience as a 9 year old, working for a family hotel and restaurant. At the age of 20, she moved to the US and worked for major hotels like Crowne Plaza and Hilton. She has many years of experience in customer service, restaurants, hotel and guest services. She is widely travelled and, for four years, managed her own restaurant in the Caribbean. Agi is fluent in English, Spanish and Polish.

The Resident Services Manager’s (RSM) primary role is to liaise with residents and service providers to ensure the smooth operation of the estate, whilst reviewing and enhancing a number of the current roles that the RSM performs.

The RSM is located in the Estate Management office at 45 Bowman Street, on the lower ground floor of Distillery. RSM services are available 7:30am to 5:00pm Monday to Friday except public holidays, and between 8am to 12pm Saturday.

Tel: 02 8565 9400


The RSM’s work includes:

  • EFTPOS/All Station booking and Move deposit bonds, FOBs and Air Keys transacted through EFTPOS
  • Account reconciliations daily
  • Booking of moves and deliveries (in/out), completing hard copy and then entering into Shift to Shift register for the information of security
  • Replacing Air Keys and FOBs
  • Station Reservations – emailing confirmations and assisting security with pre- inspections
  • Overseeing visitor parking and following up overdue keys
  • Controlling and recording tennis court bookings
  • General compliance and application of the CA by-laws
  • Liaising with police
  • Emergency after hours matters – resident service matters which might need guidance and decision outside normal operating hours
  • Managing security officers on-site
  • Liaising with AFS administration in security personnel matters
  • Reporting urgent repairs and maintenance issues to Estate Management.
  • Attending meetings with CA and security and assets sub-committees to report on and implement day-to-day issues
  • Providing reports for CA EC meetings
  • Liaising with Strata Managers about daily operations on the estate
  • Certifying CA and strata plan invoices for payment


Click below to download request forms

Fob & Air Key Request

Moving Request: Please ensure that you read the moving procedure for your strata prior to your move.