How to get things done
In the event of an emergency, contact Security – 02 8565 9494.
In a medical emergency, first call 000 for an ambulance, then phone the Security office, to let the ambulance into your premises. Security officers are employed to protect property: they do not have the resources to deal with a medical emergency.
To lodge a complaint, email the Strata Manager. The Strata Manager will bring it to the next SC meeting.
To make suggestions about the gardens, common area furniture and fixtures, email the Strata Manager, who will refer them to the House Subcommittee.
In the event of a building problem, contact the Building Manager or the Resident Services Manager.
For issues about levies, email the Strata Manager (not the Treasurer).
To lodge an insurance claim, email the Strata Manager. Note that the SC only insures common property. Personal property can only be insured by the owner.
To seek permission to carry out renovations, complete the application form (available from the Strata Manager) and give it to the Strata Manager, who will bring it to the next SC meeting or refer it to delegated SC members.
To install a basement shed or box, complete the application form (available from the Strata Manager) and give it to the Building Manager who will refer it to delegated SC members who have authority to approve.
To suggest amendments to our by-laws, email the Strata Manager or any member of the SC. The SC will decide what action to take.
Each apartment has an Intercom, showing an image of anyone buzzing your apartment. To admit a visitor, press the top button which will open the nearest door or barrier.
Before moving large pieces of furniture, contact the Resident Services Manager who will organise cladding in the relevant lift. Access is then through the Loading Dock and its lift.