Resident Services Management (RSM) is located in the Estate Management office at 45 Bowman Street, on the lower ground floor of Distillery. RSM services are available 8:00am to 4:30pm Monday to Friday.

Tel: 02 8565 9400
Email: rsm@jacksonslanding.org.au

RSM work includes:

• EFTPOS/All Station booking and Move deposit bonds, FOBs and Air Keys transacted through EFTPOS
• Account reconciliations daily
• Booking of moves and deliveries (in/out), completing hard copy and then entering into Shift to Shift register for the information of security
• Approving applications for Air Keys and Fobs
• Station Reservations – emailing confirmations and assisting security with pre- inspections
• Controlling and recording tennis court bookings
• Reporting urgent repairs and maintenance issues to Estate Management.
• Attending meetings with CA and security and assets sub-committees to report on and implement day-to-day issues
• Providing reports for CA EC meetings

Click below to download request forms

Request a replacement or new Fobkey or Air Key.

Moving Request: Please ensure that you read the moving procedure for your strata prior to your move.